Apple Users: Having Trouble with OverDrive eBooks Today?
Apple released iOS 7 yesterday and you may have upgraded your device(s), or may be planning to upgrade in the near future.
When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or first time users of OMC are unaffected by this issue.
OverDrive is resolving the issue, but in the meantime, here are immediate remedies for users:
- Re-authenticate the app with their existing or a new Adobe ID. Refer to the iOS section of this Help article for assistance. (Recommended)
- Uninstall and re-install OMC which will also require the user to re-authorize with Adobe.
IMPORTANT NOTE: A re-install will clear a user’s bookshelf, history, and app settings.
Audiobook users won’t notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again.
Apologies for any inconvenience, and thanks for your patience!